Frequently Asked Questions

Find answers to common questions about our lighting collections

Are your outdoor lights weatherproof?

Yes, all our outdoor lighting products are IP44 or IP65 rated, ensuring they are protected against splashing water and dust for year-round use.

Can I connect multiple sets of fairy lights together?

Many of our ranges feature connectable technology. Look for the 'Connectable' badge on product pages to see how many sets can be powered from a single plug.

What type of batteries do your LED candles require?

Most of our LED candles use AA or AAA batteries. Specific requirements and estimated battery life are listed in the product specifications.

Do you offer a warranty on your products?

We offer a standard 2-year warranty on all our lighting products to give you complete peace of mind with your purchase.

Are the LEDs replaceable?

Our LEDs are built-in and designed to last for up to 50,000 hours, so they do not require replacement.

How do I set the timer function on my lights?

Most products feature a '6-hour timer.' Simply switch the light to 'Timer' mode at your preferred start time, and it will illuminate for 6 hours daily.